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REQUIREMENTS

Membership application is open to companies registered in Rwanda to offer tourism and travel services with the aims of encouraging quality, professional and responsible services in Rwanda.

Definition: A tour operator is defined herein, as one who makes arrangements for transport, accommodation, sightseeing, entertainment and other tourism related services for tourists in Rwanda.

  • All applications for recognition shall be addressed to the RTTA chairman who will upon receipt direct the request to the committee in charge of entry and checking standard.
  • The following conditions must be fulfilled by the Tour And Travel Operator for grant of recognition, entry and being a member of RTTA:
    • The applicant for grant of recognition and entry shall addressed to the Chairman of RTTA , and submitted at  the secretariat of RTTA
    • The Tours and Travel operator should be registered to carry out tourism business as a tour and travel operator and authentically registered with RDB
    • The Tour and Travel operator should have:
      • An office and an address
      • Full time member at least two employees with one trained and experienced in tourism or related field
      • They should be with a minimum qualification of  Diploma/Degree in Tourism and/or related field from a recognized university, or institution, a CV and copies of their notarized testimonials/credentials should be attached
    • The Operator should have minimum means of transport, at least one (4WD Car) ready for use and will be inspected by the committee
    • The operator should have an office within Rwanda with  sufficient space for reception and easy access to toilets
    • The operator should have a mechanism to disseminate  information like a website  to operate and reach tourism easily
    • The operator should have a risk mitigation mechanism in place
  • The recognition as Approved member shall be granted entry for three years and renewal every year on an application made by the tour operator along with the required fee
  • The operator will be required to pay a non-refundable fee:  Registration fee $250 and Membership fee/year $1000

WHY JOIN US?

RTTA Members observe the highest standards of professional ethics and offer personalized services in Rwanda and the East African region. At the time of membership the RTTA Executive Committee in collaboration with inspection committee closely examines each application, based on very elaborate and clear acceptance guidelines to ensure only reputed, experienced and honorable companies are allowed to become members of RTTA. All RTTA members are recognized by the government of Rwanda through Ministry of Tourism and RDB – Tourism and Conservation as well as Rwanda Private Sector Federation through her Tourism Chamber.

In case of any complaints against any of RTTA members, RTTA President and his Executive Committee efficiently look into the matter and herewith come up with further recommendations for action.

  • We adhere to Strict code of professional ethics, code of conduct and guidelines
  • Offer totally customized, reliable and professional services
  • Offer a complete package of tourism and travel services
  • Have indispensable experience and back up services
  • Are equipped with modern technology to accommodate you
  • Are allowed to join RTTA after systematic selection
  • Are recognized by the Govt. of Rwanda through her Ministry of Tourism in its attribution, RDB – Tourism and Conservation, the Rwanda Private Sector Federation and the Rwanda Tourism Chamber
  • Are accountable to efficiently handle complaints with a thorough customer care

BENEFITS

RTTA members are connected to a vast business network that spans the tourism and travel globe. Membership is your connection to the packaged tourism and travel industry providing member companies with the tools needed to learn, link, network and grow.

RTTA members — here’s the return on your investment:

  • Getting listed in the RTTA tours and travel members directory, RTTA website
  • RTTA Membership gives you the right to use RTTA Membership logo as a sign of reliability, professionalism and quality relating to your service users and increased possibility to establish business relations with reliable companies
  • Trade referral and representation to Government, RDB – Tourism and Conservation, Tourism Chamber, Rwanda Private Sector Federation, regional and international tours and travel affiliate websites
  • Membership Certificate, which can be used to negotiate special member discounts within tourism and travel industry
  • Representation of your needs and concerns to the industry’s senior levels of decision making for advocacy
  • Facilitation and information sharing on regional and international tourism and travel shows
  • Linking capacity development agencies for staff training in customer care and other needed training facilities
  • Information access on latest tourism and travel industry research and database and other matters of concern
  • Networking with a wider tourism and travel professionals for good tourism and travel practice
  • As a part of regular information and at your request, you will receive free advice about tourism and travel from members who are experts in tourism and travel
  • RTTA will follow problems in the work of individual members, integrate initiatives and proposals of all members and intervene for them with relevant ministries, bodies, institutions, associations and companies
  • You will be invited to participate in RTTA annual General Assembly meeting, to the meetings of tours or travel sections, work groups and or national tourism working group and travel committees in which you are interested. In this way you will be able to engage RTTA for your interest too. Together with discussion and extending or confirming your knowledge from professional and business practice, you will get new business contacts, exchange ideas, experience and learn how other RTTA members, global tourism and travel professionals operate
  • You and your staff will be able to attend RTTA´s seminars and lectures by tourism and travel experts